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  1. JPS Support
  2. FAQs

FAQs

See frequently asked questions here to help with your JPS product.

Audio Support

  • Should I use de-emphasized audio with the QMT-1B?
  • My audio sounds too tinny or bassy, how can I fix this?
  • Why is my radio patch missing the first syllables of a transmission?
  • How do I connect to a device without a COR line?
  • Why is my radio keying my gateway without receiving any audio traffic?
  • Why can I barely hear audio from the device connected to my NXU-2/A even though the levels are turned all the way up?
See all 10 articles

Network Support

  • I've changed my device's IP address and can't remember what I changed it to, how do I find it?
  • What are all these network settings?
  • What is the default IP address for my JPS product?
  • How can I use my JPS gateway with a network firewall?
  • Does NAT affect the JPS gateway?
  • Can two NXU-2/A/B's directly connect via ethernet?
See all 9 articles

Other Support

  • Will the new NXU-2B work with the older NXU-2 and NXU-2A models?
  • My NXU-2A seems to have stopped working. When I connect a serial cable I get a message about loading the correct software. Can I fix this?
  • Can I replace a CPM-1 with a CPM-3 in my SNV-12 Voter?
  • What SVM versions are compatible with my SNV-12 CPM?
  • What is the difference between the QMT-1B and the QMT-R?
  • My PTT output sink voltage/current is higher than typical or it's an E&M connection needing a relay closure, what can I do?
See all 15 articles

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