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  1. JPS Support
  2. FAQs

FAQs

See frequently asked questions here to help with your JPS product.

Audio Support

  • My audio sounds too tinny or bassy, how can I fix this?
  • Why is my radio patch missing the first syllables of a transmission?
  • How do I connect to a device without a COR line?
  • Why is my radio keying my gateway without receiving any audio traffic?
  • Why can I barely hear audio from the device connected to my NXU-2/A even though the levels are turned all the way up?
  • Will the NXU-2/A/B pass tones over the voice port?
See all 9 articles

Network Support

  • I've changed my devices IP address and can't remember what I changed it to, how do I find it?
  • What is the default IP address for my JPS product?
  • How can I use my JPS gateway with a network firewall?
  • Does NAT affect the JPS gateway?
  • Can two NXU-2/A/B's directly connect via ethernet?
  • Can I control my ACU-1000 over a network connection?
See all 8 articles

Other Support

  • Can I encrypt my audio streams between devices?
  • Jamaica Power
  • Why are the JPS radio interface cables 15 feet long?
  • How do I interface a JPS gateway to my LMR network?
  • How do I buy JPS products?
  • How do I get my JPS device repaired?
See all 13 articles

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